Laurice Rovella
Client Relations Director
Looking back, we could have done more research as when the time came to put them in a community for Alzheimer’s/Dementia, it was a very difficult process that didn’t need to be. Had we had a true education on Long Term Care, let alone understanding the Alzheimer’s/Dementia intricacies and what to look out for and how things worked, things would have been smoother. Then came the questions, how do we pay for all of this? Does Long Term Care Insurance pay? Does Medicare? Do we pay? So many unanswered questions came to mind. I don’t even think my parents thought about this as none of us want to be in these situations.
Experiencing the complexities of Long Term Care Medicaid firsthand alongside my siblings was eye-opening. It was during this challenging time that I realized my passion for assisting others in navigating similar situations. I have a genuine love for helping people, regardless of their circumstances, and the education I have gained in this field is invaluable.
In my role, I have the absolute privilege to speak with our clients first. I hear their stories, and I hear their hesitation, thinking, "Can this be real?" I know we can help them, even if they think we can't. This is why I do what I do - to help others in such a difficult time. I know we make a difference. The absolute sense of relief that they have after speaking with one of our Case Managers drives me to do what I do.
Outside of the office, I love to spend time with my husband. We love to go hiking, travel, explore new areas, and spend quality time with our friends and family, both near and far. We are movie fanatics, so we try to go to the movies at least once a month.
People often ask where I work, and I tell them. I let them know what we do, and they always have inquisitive looks on their faces. I then explain why I do what I do.
Prior to my own parents passing, they had their will prepared and POA assigned years beforehand and everything was going to go according to plan. We would often talk about this during holiday gatherings since most of us lived out of state and it was one of the opportunities we had to “lightly” discuss things. Little did we know, a more thorough discussion needed to take place, and we needed to ask questions. Our parents let us know that they would know when they were ready to sell their home and move to a care community.